Freight Calculator Questions

Own a Website? Would you like to display instant freight prices to deliver your products?
Imagine having your shopping cart or online store displaying freight rates instantly to your potential buyers. Our freight software can be integrated so it sits invisibly in the background of your website. If your website is currently run in one of the top shopping cart programs " ask our team if your website is compatible" Do you have a custom built website ? No problems provide an API for our freight calculator. Our courier and freight API allows you to customise your shipping options. Utilising our API for your freight calculator lets you gain access to wholesale freight rates, a platform to increase your visibility on shipping, instant consignment note generation, behind the scenes freight bookings, tracking, insurance (some carriers), Access to over 200 registered couriers, ability to move light to heavy shipments, coverage of every post code in Australia, residential deliveries. Our freight calculator software/ api helps you to streamline your distribution process.

1. What does your freight calculator do?   Email for a consultation for integration

We power both freight calculators for online stores and we have a stand alone web calculator if you dont want to integrate with a website.                                                                      

We are an online freight quotation system that takes your request for freight and allows you to view your freight options from a wide range of transport carriers. You may then compare price, delivery times and choose the best quote to suit your needs and budget, then simply book it in and away it goes. You can even print the label online - it’s just that easy!

2. Will I be able to see my quotes instantly?       Freight Calculator

In most cases, yes you’ll get a price in a matter of seconds! Sometimes, if you are sending something a little trickier in dimensions, or perhaps to an isolated area, the carriers will need to have a look at what you are sending in order to accurately price your request, but you'll usually get prices back in under 24 hours.

3. When do I need to pay?

Once you’ve selected your quote you can pay for it straight away with one of our accepted payment methods, or save it to pay for it later where your quote will remain valid for 14 days.

4. What happens after I have selected which courier I would like to go with?

Once you've selected the best quote, all you need to do is select it, fill out the origin and destination info, pay for it and your order is complete. Then, depending on your choice, either someone from the transport carrier of your choice will collect your freight from your home or business, or alternatively you can drop it off to your nearest carrier depot.

5. How long will the delivery take?

This really depends on your choice of transport carrier (and the price!), and can range from anywhere from overnight to several months (in the case of long distance sea cargo). As with most things, generally you get what you pay for.

6. What payment methods are supported?

We accept all major Credit Cards, PayPal ( for integration )  and Direct Debit.  Most website owners pefer our product to sit between the product being sold and the paypal gateway.

7. How do I know my payment is safe?

We use encrypted SSL technology to ensure your details are secure, and is verified by a digital certificate from Thawte. Freight Broker Logistics a legally incorporated company. You will be provided with written confirmation (via email) with every transaction processed.

8. How do I make sure my payment has been received?

Once we have received your payment, you will receive an automated written confirmation and tax invoice via email, for your records.

9. Can I get a refund if my plans change?

Yes, provided the transport company has not incurred any costs to us, such as dispatching a vehicle for your pick up, you will get a full refund. However, any costs from carriers that we incur will be deducted from your refund.

10. Can I make changes after I place my order?

You can make changes before your freight is dispatched from the point of origin.

11. Can I change the dates of my order?

Yes you can change the dates of your order except on the day of pick up. If a vehicle has been dispatched to pick up your freight incurring any costs to us, these costs will simply be charged back to you.

12. Who is responsible for my order?

The transport company that you choose is responsible for your order and is carried by their terms and conditions.

13. How do I track my order?

You can only track your order if you choose a transport carrier which supports tracking of orders. This is done by entering your consignment note into the 'tracking' section of transport carrier websites, as applicable.

14. What happens if there is a problem with delivery?

If there is a problem with delivery, firstly contact the transport carrier carrying your order and quote your consignment note number. Your consignment number is provided to you at the time of placing your order with us. If you cannot find your consignment number, simply log into your account and it will be part of your recorded transactions.

15. Will I get notified when the delivery has been received?

You will only be notified of delivery completion if you choose a transport carrier which supports tracking of orders. This is done by entering your consignment note into the 'tracking' section of the transport carriers website, as applicable.

16. Can I use your freight calculator with my eBay purchases?

Absolutely, simply enter in the dimensions of the shipment and the details of the goods into our website.